Support

XIGNITE SUPPORT

WELCOME TO XIGNITE SUPPORT

We're here to help you find the answers to your questions. We suggest you start with a search of our knowledge base. If you can't find the answers you are looking for, please email us or open a case.

TESTIMONIALS

WHAT PEOPLE ARE SAYING

SUPPORT PLANS

SUPPORT PLANS

Xignite addresses a wide range of requirements from many types of firms: from mission-critical applications at Fortune 500 companies to low-volume applications in professional offices. For this reason, we provide three support options each tailored to cater to our customer's unique requirements. The table below summarizes the difference among our support options.

Annual support hours

Ticket Response time

Phone support hours

Enhanced Onboarding Support

Sponsorship

Executive Business Reviews

Calendar of production changes

Bat phone for emergency support

Replay API Responses

Standard Support

12 hours

1 business day

Business Hours

Cross icon
Cross icon
Cross icon
Cross icon
Cross icon
Cross icon

Premium Support

Unlimited

4 Business Hours

24x7

Green check

Director

Cross icon
Cross icon
Cross icon
Cross icon

Enterprise Support

Unlimited

2 Business Hours

24x7

Green check

Executive

Green check
Green check
Green check

Future Enhancement

Contact your Account Manager to upgrade the support plan for your account.

* For instance, if you report a problem at 10:00 a.m. PST on a Tuesday, we will get back to you at the minimum by 10:00 a.m. PST on Wednesday with Standard Support. If you report at 2:00 a.m. PST on a Friday, we will get back to you at the minimum by 8:30 a.m. PST on Monday with Standard Support.

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